Privacy Policy

Al Noor Beauty & Cosmetics is committed to protecting the privacy of visitors to our online platform. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services. By accessing or using our online platform, you agree to the terms of this privacy policy.

Information We Collect

We collect information that can identify you personally when you interact with our site or services. This includes information you voluntarily provide to us, such as when you register for an account, place an order, subscribe to a newsletter, respond to a survey, or contact us directly. The types of personal data we may collect include:

Contact details such as your name, email address, shipping address, and billing address.
Payment information (processed by secure third-party payment processors; we do not store full payment card details).
Account information such as login credentials.
Communications and correspondence when you contact us.
Any other information you choose to provide.

We also automatically collect certain information when you visit our online platform. This information may include:

Usage data, such as your IP address, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
Device information, such as the type of device you use, device identifiers, and mobile network information.
Location data, if you have enabled location services on your device or browser.

We collect this information using technologies such as cookies, web beacons, and similar tracking technologies. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our site and services.
To process and fulfill your orders, including managing payments, shipping, and delivery.
To manage your account and provide customer support.
To communicate with you, including responding to your inquiries, sending order confirmations, updates, and promotional materials (where you have consented or it is otherwise permitted by law).
To personalize your experience on our site and improve our services.
To understand how you use our site and services and improve their functionality, performance, and user experience.
To develop new products, services, features, and functionality.
To detect and prevent fraud, security incidents, and other harmful activities.
To comply with legal obligations and regulatory requirements.
For other business purposes, such as data analysis, usage trends identification, and evaluating the effectiveness of our promotional campaigns.

Legal Basis for Processing

We process your personal data based on several legal grounds, including:

Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
Performance of a contract: Where the processing is necessary for the performance of a contract with you (e.g., processing your order) or to take steps at your request before entering into a contract.
Legal obligation: Where the processing is necessary for compliance with a legal obligation that applies to us.
Legitimate interests: Where the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

Sharing Your Information

We may share your information with third parties in certain circumstances:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your information with your consent.

We do not sell your personal data.

Data Security

We implement technical and organizational measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your personal information is no longer necessary for these purposes, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Object to Processing: You have the right to object to our processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

International Data Transfers

Your information, including personal data, may be stored and processed in any country where we have facilities or in which we engage service providers. While these countries may have data protection laws that are different from the laws of your country, we will take measures to ensure that your data is treated securely and in accordance with this privacy policy and applicable law.

Children's Privacy

Our online platform is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

Updates to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this privacy policy, please contact us at our physical address:

Al Noor Beauty & Cosmetics
28 Sheikh Zayed Road
Floor 15, Vision Tower
Dubai, Dubai, 500001
United Arab Emirates